FAQ
We are a small team with big aims, dedicated to providing you with the best in handmade shoes. Don’t hesitate to contact us with any questions
Just initiate a contact. You will remember this moment. We promise!
Our FAQ page is designed to answer your basic questions, but for anything more specific, just reach out to us directly.
Returns
Your 100% satisfaction is our top priority for each & every time you purchase from us. However if you believe that the goods are not meeting your expectations in terms of fitting & look, you may return within 10 days from delivery date. But before return, you need to take our confirmation. Otherwise, we will not accept the return.
For a return to be accepted, the shoes should be unworn and free from any scratches on the sole. This ensures that they remain in pristine condition for resale or exchange.
Sizing and Fit
To ensure the perfect fit for your handmade leather shoes, we recommend following our detailed sizing guide and measuring your feet accurately. Additionally, feel free to reach out to our customer service team for personalized assistance and recommendations.
We can create a custom pair for you! Simply provide us with your custom size measurements, and we’ll tailor the shoes to fit your unique foot characteristics.
Shipping
We work with leading global courier companies (DHL, UPS, FEDEX etc.) and are capable to ship across the world in more than 200 countries. These companies deliver in 2 to 7 business working days in USA, Canada, Europe and all major cities of Middle and Far East.
Courier companies do not deliver to P.O Box (Except UAE) so we request you to provide complete address with street name and postal code.
Yes, you can expedite the shipping of your order for a small fee, utilizing a quicker carrier service.
Customization Options
You can request various alterations such as changing the color, adding personal monograms, selecting different materials, or even modifying the shoe style to suit your preferences.”
No but only depending on the complexity of the customization, there may be an extra fee.
You can easily submit your customization preferences during the ordering process. Alternatively, you can reach out to our customer service team after placing your order to discuss your customization options in detail
